FAQ's (Frequently Asked Questions)


How long does delivery take?

All orders ship from the UK.

EU customers, you may experience delays now that the UK is no longer a member of the EU, we are monitoring the situation closely to continue to improve our service.

After payment our warehouse team will process your order within 3 business days (Monday – Friday).

Delivery timelines are calculated from the point of dispatch.

UK Shipping

Standard = 1-3 business days

EU Shipping

Tracked = 5-10 business days, this is due to Brexit and COVID delays

International / Rest of World Shipping

Standard = up to 14 business days

My delivery is late, where is my order?

Due to Brexit and COVID there is an increased chance of delivery delays currently.

If you haven't received your order within the expected delivery times above, please refer to your shipping confirmation email for more info.

Do I have to pay import duties or taxes?

All orders ship from the UK. Please be prepared to pay any potential import fees to receive your parcel.